How to complaint about failed recharge – RNFI Services

How to complaint about failed recharge – RNFI Services

Nowadays, Prepaid recharge is common transaction for every retailer in India, but what if recharge failed and not refunded on time. Here, we have discussed about dispute management of RNFI Services.

If any recharge transaction failed for any reason, you can call to customer care executive and get refund instantly. We have experienced that the Call centers goes down for a while and we cannot raise a dispute on the time.

If the recharge transaction has failed for some reason, you can call the customer care executive and get a refund immediately. But what if the call center service goes down and we cannot complain on time, to resolve the issue we have given a solution to raise the dispute on time.

RNFI Services should implement dispute management on Android apps for better experience.

We have experienced that call centers are closed for a while and we cannot escalate disputes in time.

As per new guidelines by RNFI Services – a Retailer can raise dispute about failed recharge using Web Portal. Now complaint about failed recharge will not be acceptable via Email, If you send email, they will respond you to raise dispute from Portal.

Follow the bellow instructions to raise dispute.

  1. Login to Portal –
  2. Utility -> Recharge Transaction -> Click on the Dispute button -> Select failed recharge
  3. Select appropriate subject
  4. Write custom message in the Message box
  5. finally, raise the dispute

You will receive a ticket number, note it and whenever you communicate with customer care executive, always mention this ticket number for reference.

Nandeshwar Katenga

The author is a Computer Engineer and has been working in the field of AePS (Aadhaar Enabled Payment System) since 2016, in roles such as retailer, distributor, and super distributor. They also enjoy writing blogs related to technical, marketing, programming, and more. You can contact them at [email protected] and WhatsApp.

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